Customer Service Rep/Planner

Tulsa - OK
Full Time

Paul Transportation is seeking to hire an experienced Customer Service/Planner.  This individual will assist the Dispatch team with Load Planning and Driver Utilization. The individual must be able to work in a fast paced and dynamic environment, openly communicate, and contribute creative solutions to coordinate freight movements. The individual must work well in a team environment and MUST have prior experience with OTR trucking load planning/scheduling, dispatching and drivers’ hours of service. 

Essential Duties:

  • Must have the Capacity to plan drivers within DOT hours of service regulations
  • Proactively communicate shipment details to customers and Driver Managers
  • Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints.
  • Call or email customer to book freight for asset trucks as well as brokerage division.
  • Enter orders into system to include detailed, thorough information.
  • Assist Rating Clerk as needed with rating orders.
  • Assist Load Planners as needed.
  • Assist Driver Managers by monitoring status of deliveries.
  • Identify freight for other territories and drivers as needed.
  • Secure freight from a defined call list to secure business for asset and brokerage divisions.
  • Develop customer relationships.
  • Develop broker relationships
  • Run customer credit as required.
  • Enter new customer or new shipper/consignee information as needed into system.
  • Other duties as may be assigned.


  • Previous Customer Service & Planning experience in Transportation
  • Ability to read and interpret documents such as operating and maintenance instructions and procedure manual.
  • Ability to calculate figures and amounts.
  • Excellent communication skills.
  • Reliable attendance.
  • Detailed Oriented

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